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Requisition Number: 58446

Job Location: Chennai, IND

Global Grade: Band 6

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 16/07/2026

Posting End Date: 30/07/2026

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Job Summary

Relationship Management

Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.

Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

Manage the portfolio to de-risk against attrition and achieve stability of book.

Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

Serve as the one-point contact to the High-Net-Worth customers of the Bank

Sales

Generate new business to achieve defined targets in terms of no. of customers,



volumes and revenue for the segment

Achieve the Targets set in terms of product mix

Induction of all recent customers brought in by the Branches & Direct Sales team.

Achieve “best in class” productivity in order to maximize the efficacy of the sales process.

Achieve the budgeted cross sell targets.

Aggressive Sales call plans to acquire large prospective customers through referrals.

Ensure coverage of customer base in accordance with the approved contact plans.

Coordinate customer events for the cluster along with the product team

Sales MIS

Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)

Maintain and update customer information on WMS

Service

NPS & Customer management

Ensure that NPS is at least in second quartile as compared to peers

Use the online CMP system diligently and achieve > 75% of their require customer contact each month

Risk management & compli

📌 Associate Director (Chennai)
🏢 Standard Chartered Bank
📍 Chennai