1. Customer Relationship Manager 2. Business Development Officer
Company / Industry
Chemical Pvt. Ltd.
Education Required
12th / Any Graduate / Post Graduate
Preferred Gender
Male / Female
Job Timing
8 Hours
Facilities / Perks
Offer, Appointment Letter, PF, ESIC / Mediclaim As Per Industry Norms.
The Customer Relationship Manager is responsible for developing and maintaining long-term relationships with customers while ensuring a high level of satisfaction throughout the customer lifecycle. This role involves understanding customer requirements, providing timely support, resolving service-related issues, coordinating with internal departments, and identifying opportunities for upselling or cross-selling products and services. The Customer Relationship Manager monitors customer feedback, maintains accurate records in CRM systems, prepares service reports, and works closely with sales and operations teams to improve customer experience. The ideal candidate possesses excellent communication, problem-solving,
and relationship management skills with the ability to build trust, enhance customer loyalty, and contribute to business growth by delivering exceptional service standards.
- Build and maintain strong relationships with existing and prospective customers.
- Respond promptly to customer inquiries and resolve complaints effectively.
- Maintain customer information and interaction records in CRM software.
- Coordinate with sales, operations, and support teams to ensure timely service delivery.
- Conduct regular follow-ups to improve customer satisfaction and retention.
- Identify opportunities for upselling and cross-selling products or services.
- Monitor customer feedback and recommend process improvements.
- Prepare periodic customer service reports and performance metrics.
The Business Development Officer is responsible for driving organizational growth by identifying recent business opportunities, generating qualified leads, and establishing