Role: Senior Transition Manager

The Senior Transition Manager is a strategic leadership role responsible for end-to-end ownership of complex client transitions, service takeovers, and transformation initiatives. The role ensures seamless service continuity, effective knowledge transfer, operational stabilization, and successful handover to steady-state delivery, while providing executive-level governance and stakeholder assurance.

Job Description:
- Provide overall leadership and accountability for planning, mobilizing, and executing complex transitions across multi-tower, multi-geography, and multi-vendor environments.
- Define and drive the transition strategy, approach, timelines, governance model, and success criteria in alignment with client expectations and contractual commitments.
- Serve as the single point of accountability for transition outcomes, including service continuity, knowledge transfer, risk management, and operational readiness.
- Establish and lead robust transition governance, including executive steering, reporting cadence, decision forums,



and escalation management.
- Develop and manage integrated transition plans covering people, process, technology, security, compliance, and financials
- Engage with senior client & vendor stakeholders, internal leadership, and delivery partners to provide transparency, build confidence, and manage expectations throughout the transition lifecycle.
- Oversee and direct knowledge transfer, service acceptance, early life support, and stabilization activities to ensure smooth handover into steady-state operations.
- Identify, assess, and mitigate transition risks, dependencies, and issues; proactively drive resolution and ensure continuity of critical services.
- Collaborate closely with Sales, Bid Management, and Solutioning teams to provide transition inputs during pre-sales, due diligence, and solution design phases.
- Lead, mentor, and develop high-performing transition teams, including Transition Manager

📌 Senior Transition Manager (Pune)
🏢 Birlasoft
📍 Pune