Role & Responsibilities
- Administer and support Glean platform operations, including monitoring data connectors and troubleshooting connectivity issues.
- Handle service requests such as user onboarding, document search and permissions, and credential rotation.
- Perform incident triage, root cause analysis, and troubleshoot issues across Glean, source applications, and GCP environments.
- Validate APIs using Postman/cURL and troubleshoot OAuth authentication and authorization issues.
- Monitor log ingestion into Microsoft Sentinel and support incident investigation.
- Create operational dashboards and Monthly Business Review (MBR) reports.
- Collaborate with cross-functional teams and application owners to ensure service availability.
- Follow ITIL processes for incident, problem, and change management.
- Participate in 247 on-call support on a rotational basis.

Preferred Candidate Profile
- Bachelor's degree in Computer Science, Information Technology, or a related field.




- 38 years of experience in Application Support, Production Support, or System Engineering.
- Hands-on experience with Glean or similar enterprise search platforms is preferred.
- Good knowledge of API testing using Postman and cURL.
- Experience with OAuth authentication and authorization.
- Exposure to Microsoft Sentinel or other SIEM tools.
- Experience with Google Cloud Platform (GCP) is preferred.
- Strong understanding of ITIL processes, incident management, and root cause analysis.
- Positive communication and stakeholder management skills.
- Willingness to work in a 247 rotational support environment.

This version is optimized for Naukri and closely matches the JD, helping attract the right System Engineer/Application Support candidates.

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📌 System Engineer (Bengaluru)
🏢 Blue Rock Management
📍 Bengaluru