The Lead - Partner Program Delivery is a senior leadership role responsible for driving large-scale, enterprise program delivery across global partner networks. This position focuses on stabilizing partner operations, leading complex transitions and go-lives, scaling enablement programs, and delivering measurable business outcomes in Customer Success (CS), Global CX, Quality, and Revenue Operations.

The role demands solid expertise in program and transition management, partner governance, product management, service delivery, and CSM-led operating models. It involves rigorous stakeholder management, risk & compliance governance, cross-functional leadership, and the application of Agile, Lean Six Sigma, ITIL, and AI-powered methodologies to ensure predictable execution, operational excellence, and sustainable growth.

Key Responsibilities:

Enterprise Program Leadership
- Spearhead enterprise-scale, cross-functional programs spanning operations, product, engineering, and partner ecosystems to deliver predictable execution, governance discipline,



and measurable customer/business outcomes.
- Command complex, multi-site delivery portfolios across global partner networks, sustaining service excellence, productivity, and customer impact metrics.
- Own full program lifecycles from strategy/design through deployment, stabilization, and optimization, ensuring tight alignment between business intent and execution reality.
- Establish standardized processes, frameworks, and best practices to support product strategy execution, enabling consistent delivery, collaboration, and high-quality outcomes.

Product Discovery, Strategy & Delivery
- Partner with product, engineering, and cross-functional teams to analyze product usage, identify improvement opportunities, and define scalable solutions aligned with business and customer needs.
- Drive measurable impact on adoption, efficiency, and operational readiness.

Governance, Risk & Performance Management
- Standardize governance

📌 Lead - Partner Program Delivery (Noida)
🏢 Innovaccer
📍 Noida