Summary
Position Summary
Executive Manager - Customer Experience Organization (CL5)

Are you passionate about technology and improving the end-to-end employee/customer experience? Join a community of collaborative colleagues who respectfully and courageously challenge the status quo. This prospect within Deloitte’s Customer Experience Organization (CXO) blends operational excellence with a digital transformation mindset—leveraging data, automation, and modern service management practices to deliver seamless, proactive, high-quality support.

Work you’ll do

Leads customer experience excellence and digital transformation as the on‑site manager for the Customer Experience Organization (CXO), delivering seamless, reliable, and frictionless technology experiences for practitioners. Owns an omnichannel support model that integrates in‑person and virtual services, leveraging standardization, automation, and modern digital workplace capabilities (including AI‑enabled support where applicable).

Oversees CXO service delivery in a 24x7 environment,



partnering with business leaders to translate needs into scalable solutions. Accountable for end‑to‑end service delivery, including asset lifecycle management (procure‑to‑retire), endpoint (laptop/mobile) support, printer services, and new‑hire technology onboarding. Drives customer satisfaction, experience metrics (e.g., VOC), and SLAs, with a strong focus on continual improvement. Leads and develops teams through performance management, coaching, and talent development, and may lead regional or national transformation initiatives.

Roles and Responsibilities
- Brings all Technology resources together to meet local business requirements. Owns end-to-end local service delivery across onsite and virtual channels, including technology support, service delivery, asset deployments, printer services, endpoint lifecycle management, and new hire technology onboarding. Accountable for customer satisfaction, experience outcomes, and Ser

📌 CXO - End User Support - Specialist Executive Manager, IT Services Management- Chennai
🏢 Deloitte
📍 Chennai