The Assistant Relationship Manager (“ARM”) is the pivotal relationship in the Relationship Management (“RM”) team responsible for delivering exceptional client account management. The ARM is responsible for originating business for the existing client group that they are handling and proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health.
Key Responsibilities
Strategy
- ARM is involved on the client / group level account strategy along with the RM – set out revenue expectation for the group(s) and clients(s),
discuss and agree with product partners on the contours of the product suite that should be available to the group / client basis the overall understanding of the concerned group / client credit standing.
Business
- Originate cash, trade and financial markets business from Tier 2/3 clients of the existing group(s) that ARM is handling with help from RM’s, product partners.
- Provide direct support to the RM by proactively:
- Support RM in market and on-boarding new clients, which could be part of the existing Group or a new Group.
- Helping to prepare Account Plans, client briefing notes for senior management discussions, input to RCAF / GCAF
- Joining client visits (as appropriate) and ensuring client discussions are documented via call reports in WorkBench
- Reviewing client profitability and opportunity to increase customer utilization – drive incremental business from the existing groups, seek potential current clients from existi
📌 Director, ARM (Mumbai)
🏢 Standard Chartered Bank
📍 Mumbai
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