This Position Is Required To
- provide excellent customer experience and solution support to Blue Yonder customers with ownership
- passionately collaborates and engages within and beyond his/her team with empathy
- builds and demonstrates basic competency in Azure & relevant tools and technologies, product and domain, solution architecture etc.
- consitently demonstrates customer centricity and relentless attitude to innovate through team work
- add value by developing knowledge article as well as working on operational improvements
- Seamless Application Support to Blue Yonder Customers
- Delivers excellent customer experience by resolving customer issues mostly of moderate complexity.
- Displays end-to-end ownership.
- Resolves internal alert cases generated by Blue Yonder internal tools
- Actively engages in application health monitoring using M&D; tools
- Attends case quality training and ensures adherence to SLA/SLO and quality practices
- Obtains customer satisfaction by displaying ownership, engagement and pro-activeness
- Proacively seeks guidance,



strives and commits to improve service quality.
- Expected to work in shifts and provide OOH support to facilitate 24x7 customer support
- Communication and Collaboration
- Communicates (verbal and written) effectively with the customers
- Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners
- Displays professionalism and empathy during internal and external conversations. Appreciates cultural differences.
- Competency development and demonstration
- Technical:
- Demonstrates basic technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.
- Code debugging in relevant programming languages
- Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
- Troubleshooting Mobile application issues
- Demonstrates basic expertise

📌 Support Engineer 2 (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore