Uni Seoul is one of India's fastest-growing Korean-inspired lifestyle brands — think clean design, aesthetic vibes, high energy, and stores that people love walking into. We're scaling fast across multiple cities, building boldly, and rewriting what contemporary retail looks like in India. We're looking for people who want to build that growth story with us, not just watch it happen.
Role Overview
We are looking for a strategic, hands-on, and customer-focused Cluster Manager to oversee multiple Uni Seoul stores across regions. This role requires a strong balance of commercial acumen, operational excellence, and people leadership to ensure every store consistently delivers exceptional customer experiences while achieving business objectives.
Key Responsibilities
Sales & Business Growth
- Drive sales performance across assigned stores by executing data-driven strategies and action plans.
- Monitor key business metrics, identify opportunities, and implement corrective measures to achieve and exceed targets.
- Partner with senior leadership on promotions,
product launches, and commercial initiatives that accelerate growth.
Customer Experience & Brand Excellence
- Champion a customer-first culture that reflects Uni Seoul's commitment to joyful retail experiences.
- Ensure every store consistently delivers exceptional service while maintaining the brand's visual and operational standards.
- Handle customer escalations professionally and build long-term customer loyalty.
Operational Excellence
- Oversee daily store operations, ensuring compliance with SOPs, inventory accuracy, store audits, and cash management processes.
- Maintain high standards of visual merchandising and store presentation aligned with Uni Seoul's brand identity.
- Drive operational efficiency while minimizing shrinkage and ensuring compliance across all locations.
Leadership & Team Development
- Coach, mentor, and develop Store Managers and their teams to achieve business goals.
- Fos
📌 Cluster Manager (Bengaluru)
🏢 Uni Seoul
📍 Bengaluru
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