Role & responsibilities

1. Provide technical support to customers for valve-related issues, repairs, installation, commissioning, and after-sales service.
2. Prepare, review, and maintain Quality Control documentation, including Inspection & Test Plans (ITP), Quality Procedures, Inspection Reports, and customer documentation.
3. Coordinate with QA/QC, Production, and Customers for inspection, testing, and documentation requirements.
4. Carry out troubleshooting, repair, servicing, and maintenance of industrial valves and valve automation systems at customer sites.
5. Attend customer complaints, analyze root causes, and recommend corrective and preventive actions.
6. Perform inspection and testing activities in accordance with customer specifications, industry standards, and company procedures.
7. Ensure compliance with Level II NDT requirements (VT, PT, MT, UT as applicable) and maintain related inspection records.
8. Prepare service reports, inspection reports, NCRs, and customer visit reports after each site visit.
9. Coordinate with customers regarding service schedules,



shutdown planning, and inspection activities.
10. Maintain effective communication with customers to ensure timely closure of service requests and enhance customer satisfaction.
11. Support warranty claim investigations and provide technical feedback to internal departments.
12. Ensure adherence to company safety procedures and customer site safety requirements during field service activities.

Key Skills
- Robust knowledge of industrial valves and valve automation systems.
- Hands-on experience in repair, servicing, and troubleshooting of valves at customer sites.
- Excellent command of QC documentation, including ITPs, Quality Procedures, Inspection Reports, and Material Test Certificates.
- Level II NDT certification/compliance (VT/PT/MT/UT preferred).
- Good understanding of valve testing standards and quality systems.
- Strong knowledge of Microsoft Excel, Word, Outlook, and MS Office.
- Go

📌 Customer Service (Kalyan)
🏢 Dembla Valves
📍 Kalyan