Position summary: The Quality Service Specialist primarily supports commercial and customer quality document requests.
Key Responsibilities:
- Place the interests of the Commercial Team and the Customer first; our success depends on their success.
- Be highly responsive and timely to the Commercial Team and Customer Key Accounts.
- Meet deadlines; communicate status and delays to the Team and customers proactively.
- Pursue an unrelenting quest for quality; use speed and simplicity to achieve goals.
- Communicate pleasantly and effectively.
- Demonstrate skilled etiquette and courtesy when interfacing with customers.
- Conduct oneself with the highest level of integrity and business ethics.
- Commit to teamwork; seek out and use the ideas and skills of all colleagues.
- Reach for the highest standards of performance; show a passion for winning.
Commercial Team Support Function:
- Curate any and all Commercial Team,
and direct Customer Requests - Process information received from Commercial Team personnel - Manage and prioritize information to ensure timely delivery - Organize and maintain documentation received and conduct follow-up as applicable - Liaise with QA/QC and Technical department to resolve customer requests - Complies with and adheres to all regulatory compliance areas, policies and procedures. - Identifies and implements best practices in Quality Services. - Performs other duties as assigned by Commercial Team in a proactive manner
Manage and Maintain Pertinent Logs (QA Document and Technical):
- Keep the QA document and Technical logs updated
- Acknowledge requests within 48h if they are not completed
- Provide high-level summary of log status to the Senior Quality and Regulatory Manager and/or the Director semi-monthly
- Review weekly tasks and responsibilities with the Senior Quality and Regulatory Manager
Customer CDA/QAA Commercial Team Requests
- Initial review, propose revis