Job Description – Patient Counsellor

Patient Counsellor

Department:-

Patient Counselling / Operations

Location:-

Tambaram, Chennai

Reporting To

Centre Head / Operations Head

Position Summary:-

The Patient Counsellor is responsible for guiding and supporting patients throughout their treatment journey. The role involves counselling patients and their families on treatment plans, procedures, financial estimates, and hospital services while ensuring an exceptional patient experience. The Patient Counsellor will work closely with doctors, nursing staff, and operations teams to improve patient satisfaction and treatment conversions.

Key Responsibilities:-

Patient Counselling:
- Counsel patients and their attendants regarding treatment plans, procedures, and hospital services.
- Explain treatment packages, estimated costs, payment options, and insurance processes (where applicable).
- Address patient concerns with empathy and professionalism.
- Build trust and maintain robust relationships with patients throughout their treatment journey.

Patient Coordination:




- Coordinate appointments, admissions, investigations, and follow-up consultations.
- Ensure seamless communication between doctors, nursing staff, and patients.
- Facilitate a smooth patient experience from registration to discharge.

Follow-up & Conversion:
- Conduct follow-up calls with prospective and existing patients.
- Convert enquiries into confirmed consultations and treatment bookings.
- Track pending cases and encourage patients to continue their treatment plan.

Patient Experience:
- Ensure a high level of patient satisfaction by delivering timely and personalized support.
- Resolve patient queries and escalate concerns to the appropriate department when required.
- Maintain confidentiality of patient information in accordance with hospital policies.

Documentation & Reporting:
- Maintain accurate counselling records and patient interactions.
- Update CRM/Hospital Information System (HIS) wit

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