We are looking for a highly organized and tech-savvy Client Relationship Executive to serve as the primary guide and support contact for learners enrolled in our individual tech programs. Because our courses are technology-driven, this role requires a candidate with a solid technical foundation (BTech/BCA) combined with excellent interpersonal skills. You will be responsible for ensuring a smooth onboarding experience, monitoring learner progress, providing functional support, and building strong relationships with students and parents.
Key Responsibilities
- Learner Onboarding & Support: Welcome new students to their respective programs, guide them through the platform setup, and ensure they have seamless access to all learning materials and tools.
- Progress Monitoring & Engagement: Proactively track individual student progress, attendance, and assignment completion. Reach out to inactive learners to re-engage them and help them overcome any learning hurdles.
- Technical Troubleshooting:
Serve as the first point of contact for platform and course-related technical queries. Utilize your technical background to troubleshoot basic issues and escalate complex bugs to the development team.
- Relationship Management: Maintain regular communication with learners (and their parents, if applicable) to assess their satisfaction, address concerns, and gather continuous feedback on the curriculum and platform experience.
- Retention & Program Upgrades: Build trust with clients to ensure high course completion rates. Identify opportunities to recommend advanced courses or contract renewals based on the learner's career goals and performance.
- Feedback Loop: Document user feedback, common technical pain points, and feature requests, sharing actionable insights with the product and academic teams to improve program quality.
Qualifications & Requirements
- Education: Bachelor’s degree in Technology or Computer Applications (BTech or BCA is strictly required) to