Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We’re looking for an
InP - Software Engineer Senior
to join our ever-evolving Service Excellence – Omnichannel Communications team and help us unleash the potential of every business.

What you’ll own as –
InP - Software Engineer Senior
- Design, build, and optimize Genesys Cloud Architect call flows for IVR and routing.
- Collaborate with cross-functional teams to gather requirements and translate them into robust technical solutions.
- Integrate IVR systems with backend services and databases to ensure seamless functionality.
- Optimize applications for performance, scalability, and reliability.
- Participate in the full software development lifecycle—from planning and development to deployment and maintenance.
- Conduct code reviews, mentor junior developers, and contribute to a culture of technical excellence.
- Troubleshoot and resolve system issues to maintain high availability and performance.
- Work closely with architects to ensure 99%+ system uptime.




- Continuously improve call flows and user experience through data-driven insights.
- Stay current with industry trends and emerging technologies.

What You Bring
- 7+ years of IVR development experience, with deep hands-on expertise in Genesys Cloud Architect
- Genesys Cloud Professional certification is considered a strong advantage.
- Strong proficiency in Java, including building backend services and IVR integrations.
- Solid understanding of telephony protocols (SIP, VoIP, CTI).
- 5+ years of experience in API development and/or backend integration.
- Excellent problem-solving and communication skills.
- Ability to work onsite and collaborate with cross-functional teams.
- 4+ years of experience in RDBMS technologies like Postgresql, MySQL, MS SQL etc.

Added bonus if you have:
- Experience working in a SAFe Agile environment.
- Exposure to speech recognition and natural language IVR technologies.
- Experien

📌 Senior Software Engineer (Bengaluru)
🏢 Global Payments
📍 Bengaluru