Join us as Global Customer Hubs Manager CD Operations Transformation (Europe)

Function: Global Customer Hubs (GCH)

Reports to: Global Customer Hubs Director

Scope: Europe covering European markets supported by Global Customer Hubs

Location: Katowice, Poland or Bangalore, India

Terms Conditions: Full-time. Candidates must have the right to work in the location where they apply. No relocation support will be provided.
JOB PURPOSE

This role exists to drive operational excellence, service governance, and transformation across Promotion and Price Management operations within Global Customer Hubs, serving European markets.

The role connects global strategy, market stakeholders across Europe, hub delivery teams, and capability teams to ensure standardized, efficient, and digitally enabled service delivery that supports business growth and customer satisfaction.

As Global Customer Hubs Manager, you will play a key role in shaping the future of Customer Operations across Europe by leveraging analytics, automation, AI-enabled solutions,



and strong cross-functional collaboration to continuously improve service delivery and business performance.
KEY RESPONSIBILITIES
- Lead Promotion and Price Management operations across European markets, ensuring consistent service delivery, operational excellence, and adherence to agreed service levels and governance standards.
- Monitor operational KPIs and service levels, identify trends and risks, and drive corrective actions to improve performance.
- Drive continuous improvement and transformation initiatives through process standardization, simplification, automation, and AI-enabled solutions.
- Partner with market teams, hub operations, global process owners, and capability teams to deliver business priorities and accelerate adoption of current tools and processes.
- Manage and resolve complex operational issues, escalations, and customer-related challenges to minimize business impact.
- Establish and lead governance routines, compl

📌 Global Customer Hubs Manager CD Operations (Bengaluru)
🏢 Hindustan Unilever (HUL)
📍 Bengaluru