Shape the future of work in complex industries.

At Falkor, we help some of the world's most complex industries operate with greater clarity, confidence, and control.

Built on more than 200 years of KONGSBERG industrial heritage, our industrial intelligence platform connects people, systems, and workflows across energy, processing, power, renewables, and other heavy-asset industries.

We turn complexity into clarity and data into decisions, helping organizations improve safety, efficiency, and performance across the asset lifecycle.

As industries evolve, we're building the technology that helps people see further, decide faster, and operate with confidence.

The Opportunity
We are looking for a Technical Analyst – Cloud Infrastructure to join the Customer Support team. This hands-on support role is suited to a skilled with approximately 3+ years of experience in cloud operations, technical support, or infrastructure support.

The successful candidate will support customers with onboarding, troubleshooting, and the reliable operation of cloud-based services.



This role will work closely with Customer Support colleagues and collaborate with Cloud Architects, Solution Architects, Engineering, Product, and Delivery/Customer Success teams as escalation and delivery partners.

What You’ll Do
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Customer Support and Cloud Operations
- Monitor, support, and troubleshoot cloud-based services across Microsoft Azure and related platforms.
- Support incident response, service restoration, root cause analysis, and follow-up activities.
- Use dashboards, logs, alerts, and runbooks to identify issues, validate service health, and support customer-facing operations.
- Maintain accurate handover notes, operational documentation, and support records.

Customer Enablement and Delivery Support
- Partner with Cloud and Solution Architects to support effective customer onboarding and delivery execution.
- Assist customers by troubleshooting platform usage issues, onboarding queries

📌 Technical Analyst – Cloud Infrastructure (Bengaluru)
🏢 Falkor (formerly Kongsberg Digital)
📍 Bengaluru