The Food Court Incharge is responsible for the overall operations, maintenance, hygiene, compliance, and customer experience of the mall's food court. The role ensures smooth day-to-day functioning of all food outlets, adherence to operational standards, statutory compliance, cleanliness, and effective coordination with tenants and internal departments to deliver a safe, hygienic, and pleasant dining environment.
Key Responsibilities
Food Court Operations
- Ensure timely opening and closing of all food outlets as per mall operating hours.
- Monitor the daily functioning of the entire food court to ensure seamless operations.
- Coordinate with food outlet partners for uninterrupted business operations.
- Conduct regular operational rounds to identify and resolve issues proactively.
Contract Manpower Management
- Manage housekeeping, utility, and other contract manpower deployed in the food court.
- Prepare and monitor duty rosters, attendance, deployment, and shift scheduling.
- Ensure optimum manpower utilization and productivity.
- Coordinate with manpower agencies for replacements, absenteeism, and performance-related issues.
- Train and monitor contract staff on grooming, hygiene, customer service, and operational SOPs.
- Ensure contract staff adhere to safety protocols and mall operational standards.
Hygiene & Cleanliness Management
- Ensure the highest standards of cleanliness and housekeeping across the food court.
- Conduct regular kitchen hygiene audits for all food outlets.
- Monitor cleaning schedules for dining areas, common spaces, wash stations, and service areas.
- Ensure compliance with food safety and sanitation standards.
Tenant Compliance Management
- Ensure all food outlets comply with the terms of their lease agreement and mall SOPs.
- Monitor:
- Approved menu dis