NH has been known for its cost- cutting approach and ranked 36th among Worlds 50 Most Creative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Attending the patientsguiding the patientsdoing registrationscoordinate with the relevant department and ensure the smooth flow of work.

Job Responsibilities:

Patient Relation
- Receive patient and patient attendants in a pleasing manner
- Answer Telephone calls.
- Talk at reasonable sound levels. (Do not shout or talk loudly)
- Answering all queries by patients/attendants politely.
- Listen the patient/attendant carefully
- Guide the patients in right way.
- Taking complete details while doing the Current Registrations like Permanent addressphone numbersfax numbers etc.
- Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
- Guide the patient to get the investigations done properly i. e.



to the LaboratoryRadiology Cardiology and Endoscopy dept etc.
- Coordinate with the Consultants
- Co-ordinate with the Admission Counter and keep the update information from time to time.
- Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
- Maintain interpersonal relations within the departments and other departments
- Maintain Good relations with the patients
- Incase of Emergency send the patient to Casualty/ICUs then inform the concerned peopledo the formalities.
- Maintain all relevant records i. e. log bookappointment diariesVisiting Doctors register etc. properly.
- Maintain confidentiality about patients.
- Counsel the patients/attendants whenever it is necessary.
- Communicate to your HOD from time to time.
- Escorting VIP Patients.
- Coordinate with GM-Operations regarding any administrative related problems
- Preparing MIS report a

📌 Executive (Gurugram)
🏢 Narayana Health (NH)
📍 Gurugram