Guest Service Associate, Front Office The Hoxton Bengaluru City Ennismore - Bengaluru

Job Description

What you ll do
- You are the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
- Work with all our teams to make sure were always busy, and help our Front Office Manager with any overbooking levels.
- Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
- Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - youre the one-stop-shop for our guests to turn to.

Qualifications

What we re looking for
- Individuals. You re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality whether that s a drink, a meal, an event or a bed for the night.




- You re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You re not precious. We leave our egos at the door and help get things done.
- You re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we d have a valuable time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- Its all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to.
- Experience of Micros Fidelio Opera or a similar front desk operating system.
- Passion for exceeding guest s expectations.
- Excellent organisational and communication skills.

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📌 Guest Service Associate, Front Office The Hoxton City (Bengaluru)
🏢 ENNISMORE
📍 Bengaluru