Job Summary

We are seeking a highly motivated and customer-centric Customer Support Executive to ensure our customers achieve their desired outcomes while using our products. The ideal candidate will be an excellent communicator, a proactive problem solver, and someone who thrives in a dynamic startup environment, with the ability to handle both technical and non-technical issues/queries in a government/public-sector context.

Key Responsibilities:
- Take calls with clients and resolve their queries/issues efficiently, ensuring smooth product usage and query resolution
- Triage and manage tickets raised by clients, ensuring effective closure through follow-ups with internal and external stakeholders
- Provide comprehensive support in resolving user issues via Voice Call, Email, Text, WhatsApp Chat, and other communication channels
- Manage large volumes of inbound and outbound calls in a timely manner, following communication scripts and best practices




- Handle escalations and complex queries while building sustainable relationships and trust through open and interactive communication
- Manage internal coordination across teams to expedite ticket resolution and maintain customer satisfaction
- Monitor and analyze customer metrics to assess health, engagement, and identify opportunities for improvement and growth
- Demonstrate patience and proficiency in understanding customer issues and accurately reporting findings to the internal team
- Compose skilled email communications and follow up on pending issues proactively

Required Skills & Qualifications:
- Excellent verbal and written communication skills in English; fluency in Telugu and/or Hindi is mandatory, with demonstrated ability to build strong customer relationships
- Minimum 1 year of prior experience in Customer Support or Customer Success role
- Proven ability to handle both technical and non-technical support issues
- Strong documentation, reporting, and presentation skills with proficiency in Googl

📌 Customer Support Executive (Hyderabad)
🏢 Pinscale Technologies
📍 Hyderabad