Job Summary

The Reception Team Leader is responsible for supervising the daily operations of the hospital reception, ensuring excellent patient experience, efficient patient registration, appointment management, and effective coordination with clinical and support departments. The role includes leading the reception team, maintaining service quality, and ensuring compliance with hospital policies and NABH standards.

Key ResponsibilitiesFront Office Operations
- Supervise the day-to-day functioning of the reception and front office.
- Ensure prompt and courteous registration of OPD, IPD, emergency, and corporate patients.
- Monitor appointment scheduling, patient admissions, and discharge coordination.
- Ensure accurate patient registration and demographic data entry in the Hospital Information System (HIS).
- Resolve patient queries, complaints, and escalations professionally.
- Coordinate with clinical departments to facilitate smooth patient flow.

Team Leadership
- Lead, mentor, and supervise Reception Executives.
- Prepare duty rosters and manage shift scheduling.




- Monitor staff attendance, punctuality, grooming, and professional conduct.
- Conduct induction and on-the-job training for current team members.
- Evaluate team performance and recommend improvements.
- Foster a patient-centric and service-oriented work environment.

Patient Experience
- Ensure patients and visitors receive a warm and professional welcome.
- Guide patients regarding appointments, departments, billing counters, and hospital services.
- Maintain confidentiality of patient information.
- Handle VIP patients and emergency cases with priority and sensitivity.

Documentation & Administration
- Ensure accurate maintenance of patient registration records and reports.
- Prepare daily, weekly, and monthly front office MIS reports.
- Monitor appointment logs, admission records, and reception registers.
- Coordinate with Billing, TPA, Nursing, Housekeeping, Security, and Medical Records department

📌 Reception Team Leader (Nashik)
🏢 SRV Rajebahadur Hospital
📍 Nashik