60 Decibels (60dB) is a global, tech-enabled impact measurement company that brings speed and repeatability to social impact measurement and customer insights. We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets. Learn about how we work here.
We collect this data through phone surveys conducted by our global research network: more than 1700+ Research Assistants across 80+ countries. Find out more about our community of Research Assistants here.
About the role:
As a Survey Enumerator (also referred to as Research Assistant) for 60 Decibels, your primary responsibility will be to conduct phone surveys with customers and/or beneficiaries of our clients products and services (respondents). You will work closely with our Research Project Teams to ensure we deliver high-quality customer insights while abiding by all data integrity and governance protocols.
This position is fully remote, and contracts are typically based on achieving daily completed survey targets.
Background:
- Previous experience in data collection, conducting research, or working as an Enumerator in a market research company is highly preferred.
- Prior customer service and/or call center experience is desirable.
- Prior social sector experience is a huge bonus.
Responsibilities:
- Participate in project onboarding calls with the 60dB team to acquire an understanding of specific project contexts before reaching out to respondents.
- Conduct phone surveys with customers and beneficiaries:
- Ensure that you are interviewing the correct respondents as listed on your contact sheets
- Clearly explain the survey objectives and procedures to the respondents addressing any questions/concerns they may have
- Attain daily survey targets within specified timeframes and promptly report any obstacles to the project team
- Enter the data received from phone surveys into the 60dB platform (in English) a
📌 CATI (Phone) Interviewer (Chennai)
🏢 60 Decibels
📍 Chennai
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