We're looking for
Customer Support Associates
Responsibilities
- Customer Support: Handle customer interactions across multiple communication channels including voice, email, and chat to ensure exceptional service and support.
- Shift Operations: Work in 9-hour rotational shifts as part of a 24x7 customer experience (CX) operation, including weekends and public holidays as per business requirements.
- Cross-Brand Flexibility: Support different brands within the organization based on operational needs and priorities.
- Adherence to Policies: Follow data protection, security, and compliance protocols—work is strictly from the office; personal devices are not permitted on the CX floor.
- Asset Management: Ensure all company-issued assets such as laptops, chargers, and headsets are submitted at the end of each shift and reissued at the start of the next working day.
- Team Collaboration:
Work collaboratively with other team members to maintain smooth workflow and deliver consistent service quality.
- Customer Experience: Contribute to enhancing the overall customer experience by identifying pain points, sharing feedback, and supporting process improvements.
- Adaptability: Demonstrate flexibility to work under agile business conditions, including occasional six-day workweeks when required.
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*Note:
Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)