Job Description – Food Court Incharge

Position: Food Court Incharge

Department: Operations

Location: As per Business Requirement

Reports To: Mall Operations Manager

Role Summary

The Food Court Manager is responsible for the overall operations, maintenance, hygiene, compliance, and customer experience of the mall's food court. The role ensures smooth day-to-day functioning of all food outlets, adherence to operational standards, statutory compliance, cleanliness, and productive coordination with tenants and internal departments to deliver a safe, hygienic, and pleasant dining environment.

Key Responsibilities

Food Court Operations
- Ensure timely opening and closing of all food outlets as per mall operating hours.
- Monitor the daily functioning of the entire food court to ensure seamless operations.
- Coordinate with food outlet partners for uninterrupted business operations.
- Conduct regular operational rounds to identify and resolve issues proactively.

Contract Manpower Management
- Manage housekeeping, utility, and other contract manpower deployed in the food court.




- Prepare and monitor duty rosters, attendance, deployment, and shift scheduling.
- Ensure optimum manpower utilization and productivity.
- Coordinate with manpower agencies for replacements, absenteeism, and performance-related issues.
- Train and monitor contract staff on grooming, hygiene, customer service, and operational SOPs.
- Ensure contract staff adhere to safety protocols and mall operational standards.

Hygiene & Cleanliness Management
- Ensure the highest standards of cleanliness and housekeeping across the food court.
- Conduct regular kitchen hygiene audits for all food outlets.
- Monitor cleaning schedules for dining areas, common spaces, wash stations, and service areas.
- Ensure compliance with food safety and sanitation standards.

Dry Store & Inventory Audit
- Conduct periodic dry store audits to verify hygiene, storage practices, and stock management.
- Ensure proper stora

📌 Food Court Incharge (Gwalior)
🏢 DB Malls
📍 Gwalior