Job Description

Role & responsibilities:
- Provide quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment
- Triage, troubleshoot and resolve problems reported by customers
- Debug and test complex SQL queries that integrate with external data sources
- Respond to and resolve alerts received from our monitoring tool in a timely manner
- Have professional written and verbal interactions with customers detailing out solutions to their needs
- Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues
- Create knowledge-based articles and documentation to help other support team members and customers help themselves
- Work with our services, development and product management teams to help communicate customer needs and urgency
- Preferred candidate profile

The successful applicant will possess the following requirements (items are required unless noted otherwise):
- Excellent analysis, debugging and trouble-shooting skills,



and persistence in problem solving
- Solid problem-solving skills, ability to think through complex problems and come up with creative remediation solutions
- Strong analytical capability
- Strong SQL skills
- Experience with Oracle Webcenter Capture & Forms Recogition, Unix/Linux, Oracle DB, SQL Developer tools, Microsoft Windows Server
- Experience with SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI) in particular with installing certificates in Linux environment
- Understanding of NIS/LDAP/NFS/DNS/DHCP, internet, networking, VPN
- Excellent written and verbal communication skills
- Strong drive and self-guidance for doing what is right for our customers
- Adaptable to new processes, methods and tools
- Ability to be on-call beyond normal business hours and on weekends
- Bachelors Degree in Computer Science or equivalent experience
- 5 years hands-on working experience in a technica

📌 Senior Technical Support Engineer (Hyderabad)
🏢 Frontend Arts
📍 Hyderabad