13 Aug
|
E Process Solutions
|
Gurugram
13 Aug
E Process Solutions
Gurugram
About SOF - The Science Olympiad Foundation (SOF) is a leading organization in India dedicated to igniting a passion for STEM and English skills. Through our renowned Olympiad exams, we challenge students, celebrate academic excellence, and inspire the next generation of scientists, mathematicians, and innovators. SOF organizes 8 different Olympiads in subjects like Science, Mathematics, Computer Education, English, Social Studies, General Knowledge, and Hindi, addressing a diverse range of academic interests. SOF spans over 99,499 schools in more than 72 countries, establishing itself as the world's largest organizer of Olympiads.
Roles & Responsibilities
- Serve as the primary point of contact for a portfolio of 100–150 key accounts, building robust, long-term client relationships.
- Own overall P&L; accountability for all assigned accounts — drive revenue growth, control costs, and maximize profitability.
- Prepare and present financial forecasts, performance reports, dashboards, and insights using advanced Excel skills.
- Develop and execute strategic account plans to meet growth targets, retention goals, and business objectives.
- Identify upsell, cross-sell, and expansion opportunities within existing accounts to increase share-of-wallet.
- Coordinate with internal teams (sales, marketing, operations, product, delivery) to ensure timely delivery and execution of client commitments.
- Monitor and analyse key account performance metrics, trends, risks, and opportunities; take corrective actions where needed.
- Conduct regular business reviews and strategy discussions with clients and internal senior leadership.
- Address client issues proactively and ensure high levels of client satisfaction and retention.
- Maintain accurate CRM records, pipeline visibility, and update account documentation, Stay updated on market trends and competitor activity that may impact key accounts.
- Demonstrate cross-functional collaboration, flexibility, and cultural fit in a dynamic
📌 Key Accounts Manager (Gurugram)
🏢 E Process Solutions
📍 Gurugram