At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an workplace where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
What s in it for YOU
1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5.
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
To comprehensively review customer Fraud Disputes and Alerts for all types of Fraud scenarios, analyze customer & account behavior to understand fraud behavior & modus and initiate action for Merchant Recovery. Liaison with. Merchants, intra & inter-functional stakeholders for faster dispute resolution, Merchant Recovery, better fraud mitigation prevention & detection.
Role Accountability
1. Enhanced and Holistic Review of Fraud Disputes:
2. Perform holistic review of fraud disputes & alerts by leveraging Bureau, Alternate sources of data including bureau, EPFO, online validation in public databases, internal & external databa