Key Responsibilities:
- Contact customers with overdue loan accounts through phone calls and field visits (if required).
- Follow up on pending EMIs and outstanding loan payments.
- Educate customers about payment obligations and available repayment options.
- Maintain accurate records of recovery activities, customer interactions, and payment commitments.
- Coordinate with internal departments for account updates and payment reconciliation.
- Ensure compliance with company policies, legal requirements, and recovery guidelines.
- Prepare daily, weekly, and monthly recovery reports.
- Escalate unresolved or high-risk cases to the concerned manager.
- Build positive customer relationships while handling difficult situations professionally.
- Meet assigned recovery and collection targets.
Required Skills:
- Strong communication and negotiation skills.
- Ability to handle difficult conversations professionally.
- Good problem-solving and conflict resolution skills.
- Basic knowledge of loan recovery and collection processes.
- Proficiency in MS Office and mobile applications.
- Ability to work under pressure and achieve recovery targets
Preferred Candidate Profile:
- Target-oriented and self-motivated.
- Willingness to travel for field recovery activities.
- Robust interpersonal and customer-handling skills.
- Honest, disciplined, and able to maintain confidentiality.
- Knowledge of RBI guidelines and ethical recovery practices is an added advantage.