We are looking for a proactive and result-oriented
Collection Executive
to manage collections for
Payday Loan
customers. The ideal candidate should possess robust communication and negotiation skills to recover overdue payments while maintaining positive customer relationships and ensuring compliance with company policies and regulatory guidelines
Key Responsibilities
- Contact customers through phone calls regarding overdue Payday Loan payments.
- Follow up with customers on outstanding dues and negotiate suitable repayment arrangements.
- Achieve assigned monthly collection and recovery targets.
- Maintain accurate records of customer interactions, commitments, and payment updates in the CRM.
- Escalate complex or high-risk accounts to the Collection Manager for further action.
- Coordinate with internal departments to resolve customer disputes affecting collections.
- Ensure compliance with RBI guidelines, company policies, and ethical collection practices.
- Track daily collection activities and maintain productivity standards.
- Prepare and submit Daily Collection Reports (DCR), weekly reports, and other MIS reports to the Collection Manager.
- Identify customers showing signs of default and recommend appropriate recovery strategies.
- Handle customer grievances professionally and provide timely resolutions.
- Maintain confidentiality of customer information and company data