Service Engineer (Bangalore Urban)

Service Engineer (Bangalore Urban)

13 Aug
|
Tata Consultancy Services
|
Bangalore Urban

13 Aug

Tata Consultancy Services

Bangalore Urban

Role: Service Desk Team Member

Experience: 4 to 10 years

Location: Bangalore

Must-Have

1. Experience in IT Service Desk Support (L1/L2)
2. Proficiency in Ticketing Tools (ServiceNow, BMC Remedy, JIRA, or equivalent)
3. Knowledge of ITIL Processes (Incident, Request, Problem, Change Management)
4. Basic Troubleshooting Skills (Windows, Mac, Network, VPN, Active Directory, Email, Printers)
5. Experience with Remote Support Tools (RDP, SCCM, Bomgar, TeamViewer)
6. Solid Communication & Customer Service Skills

Ability to Document & Escalate Issues Effectively

📌 Service Engineer (Bangalore Urban)
🏢 Tata Consultancy Services
📍 Bangalore Urban

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