Role Purpose

Barclaycard Payments Limited (BPL) is establishing a disciplined Technology Operations capability to support launch, early scale and future separation of new payments products and platforms in a modern, greenfield fintech workplace. The Site Reliability Engineering Lead will be responsible for building the central SRE enablement capability from the ground up within Technology Operations, strengthening reliability, operability and resilience across launch-critical and business-critical services, while avoiding the creation of a separate operational support silo. This role can either be based in Pune, India or London, UK.

The role will define, implement and embed reliability engineering standards, practices and operating rhythms from first principles, including observability, alert quality, service-level objectives, error-budget management, automation, toil reduction and post-incident learning. The role will operate in close partnership with Engineering, Product, ITSM, Incident Command,



Controls and supplier teams to ensure that reliability accountability remains with the teams that build and operate the services, while Technology Operations provides the standards, assurance, insight and continuous-improvement mechanisms required to operate safely at scale.

Scope

The role provides SRE enablement across Technology Operations, with an initial emphasis on Q3 launch readiness for priority services, including Next Generation Gateway and Service Portal. The scope includes designing and establishing the foundational SRE capability, reliability standards, service telemetry, SLO / SLI definition, alert hygiene, operational readiness, runbook quality, automation opportunities, incident learning and reliability improvement planning across both internally managed and provider-delivered services.

The role is not accountable for feature delivery, application support ownership or the operation of a traditional production support function. Engineering will remain

📌 Site Reliability Engineering Lead (Pune)
🏢 Barclays
📍 Pune