Project Owner / Service Delivery Operations Lead

Finance & Accounting Operations | AP, AR, Invoice Processing, Procurement Support, Reconciliations, F&A; Back Office

Role positioning:- This is a client-facing service delivery role for Finance & Accounting operations. ARDEM is hiring an operational owner who can run AP/AR, invoice, procurement, reconciliation, and recurring finance workflows with production control, client communication, SLA/TAT discipline, quality ownership, and team leadership.

Position Summary

ARDEM is seeking a Project Owner / Service Delivery Operations Lead for Finance & Accounting Operations. This role owns the daily delivery and client-facing operational management of assigned finance and accounting workflows.

The right candidate understands finance operations enough to manage delivery quality, exceptions, controls, workflow handoffs, client expectations, SLA/TAT, backlog, and team execution. This person does not need to be the sales SME or proposal owner,



but must be credible with client finance teams and solid enough to own the delivery operation after handoff.

Core Responsibilities
- Own daily production control for assigned F&A; workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, exceptions, client dependencies, staffing capacity, and urgent finance-team requests.
- Lead delivery teams handling workflows such as accounts payable, accounts receivable, invoice processing, vendor/customer data, procurement support, reconciliations, payment support, reporting support, or finance back-office processing.
- Communicate directly with client finance and operations contacts through status updates, delivery calls, risk communication, escalation updates, action-item recaps, and proactive follow-up.
- Run weekly governance covering output, SLA/timeliness, quality, backlog/aging, exceptions, open issues, client dependencies, staffing/coverage, risks, corrective actions, and next steps.
- Maintain F&A; process documen

📌 Project Owner (Lucknow)
🏢 Ardem Data Services
📍 Lucknow