Job Description:-
- Working for First level Maintenance for ATM.
- Dispatch the First Level Maintenance calls to the concerned Field Engineers (Custodians) to make machine operational.
- Taking follow-ups on pending calls & closures.
- Handling all kinds of queries (Customer/Bank), escalation calls etc.
- To co-ordinate with customers & develop good relations with them.
- Coordinating E-mails on time to customer and as well as seniors.
- There will be coordination with the banks team and field team.
Skills required:-
- Basic knowledge of MicroSoft Office (Excel, Word)
- Effective communication
- Decision Making
- Any graduate with 1 - 3 years of experience in ATM Industry.
Job Types: Full time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
📌 Helpdesk Executive (Thane)
🏢 Advait Techserve India
📍 Thane
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