- Candidates having exposure to the Cybersecurity industry will be preferred.
- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.
- Understand client business issues, operating business rules, data and standard operating procedures
- Incorporate process changes in response to evolving business needs Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks
- Apply quality assurance best practices.
- Develop a solid understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.
- Understand,
analyze and provide descriptive answers to client queries resulting from deliverables or business questions.
- Assist in Marketing Operations for Content Development, Email Campaigns and
- Analyze traffic using Google Analytics.
- Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.
Who are we looking for?
Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables.
Experience :
Min. 1-3 Years of work experience in Client facing role (International clients)