Genesys Cloud Contact Center Engineer –|| Contract || Delhi/Hyderabad

Genesys Cloud Contact Center Engineer –|| Contract || Delhi/Hyderabad

13 Aug
|
AceStack
|
Hyderabad

13 Aug

AceStack

Hyderabad

Genesys Cloud Contact Center Engineer – L3

Contract

Delhi/Hyderabad

Must have:

• Advanced Genesys Cloud administration: organizations/divisions, queues, skills, RBAC, permissions and audit logging

• Genesys Architect flow operations: IVR, routing, business hours, language/skill/priority routing and emergency routing

• Digital channel and agent-experience troubleshooting

• Genesys WEM, quality, recording, dashboards and analytics operations

• Integration troubleshooting with ServiceNow, Salesforce, Dynamics or custom APIs

• SSO/MFA, OAuth/API clients, audit logs, fraud/toll-risk controls and SIEM log forwarding awareness

• Incident, problem, change, release and RCA management

Positive to have:

• Genesys Cloud CX certifications

• Interaction analytics, transcription/topic/sentiment operations experience

• SIP/telephony knowledge for Genesys voice flows

• Data export/BI integration experience

• Regulated enterprise or pharma experience

📌 Genesys Cloud Contact Center Engineer –|| Contract || Delhi/Hyderabad
🏢 AceStack
📍 Hyderabad

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: genesys cloud contact center engineer –|| contract || delhi/hyderabad / hyderabad

Subscribe to this job alert:

Get the latest job offers by email for: genesys cloud contact center engineer –|| contract || delhi/hyderabad / hyderabad