ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their growth opportunities. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

The Opportunity:
User Services provides a central source of support for all Saint Leo University customers and users of information technology resources. User Services is staffed by Technology Support Specialist I who provide the first line of technical assistance to our customers. The Technology Support Specialist I require a strong knowledge of incident and request management, software installation, remote and desk-side support and processes related to intake, escalation, documentation,



root cause and closure of incidents/requests. Technical Support Specialist I will be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The Technical Support Specialist I must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

Technical Support Specialist I will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.

What You’ll Be Doing Every Day:
- Provide exceptional customer service in person, via phone and email as appropriate
- Resolve help desk issues including troubleshooting hardware and software is

📌 Technical Support Specialist (Haryana)
🏢 Applyboard
📍 Haryana