Role Summary

We are seeking a highly experienced and hands-on CSDM / CMDB Lead to design, implement, and operate a robust Configuration Management capability on ServiceNow. The role will be responsible for establishing a scalable CMDB aligned to CSDM standards, enabling service mapping across application, service, and infrastructure layers, and ensuring high data quality through governance, certification, and continuous improvement.

This is a delivery-focused role requiring deep technical expertise in ServiceNow CMDB, Discovery, Service Mapping, and Service Graph integrations, combined with strong stakeholder engagement and process leadership.

Key Responsibilities

CMDB & CSDM Architecture
- Design and implement CMDB aligned to ServiceNow CSDM (Common Service Data Model)
- Define and govern:
- Business Applications
- Application Services
- Technical Services
- Infrastructure CIs
- Establish CI class model, naming standards, normalization rules, and lifecycle management
- Liaise closely with the Enterprise Architecture (EA) group to:





o Align CMDB design with enterprise architecture standards and reference models

o Participate in architecture reviews and design forums

o Ensure current platforms, applications, and services are CMDB-ready by design
- Maintain the CSDM reference architecture and service modeling standards as part of the enterprise architecture blueprint
- Provide CMDB impact assessments for major technology transformations and platform initiatives

Service Mapping & Dependency Modeling
- Lead end-to-end service mapping across:
- Application Service Infrastructure layers
- On-prem, cloud, and hybrid environments
- Configure and operate ServiceNow Service Mapping
- Build and maintain service dependency maps for critical applications.
- Enable impact analysis for Incident, Change, Problem, and Major Incident processes

Discovery & Service Graph Integrations
- Manage ServiceNow Discovery
- Normalize and reconcile CI data from:
- Cloud platforms
- Virtualiz

📌 ServiceNow Lead Developer (Mumbai)
🏢 Atidan Technologies
📍 Mumbai