Work Schedule
- 6 Days Working
- Sunday Fixed Off
- No Food or Cab Facility Provided
Experience Required
- Minimum 3+ years of experience in IT Desktop Support.
- Hands-on experience in troubleshooting and end-user support within a corporate or manufacturing setting.
- Experience in handling escalations, VIP support, and SLA-driven environments.
Key Responsibilities
End-User & Desktop Support
- Provide Level 2 (L2) technical support for desktops, laptops, operating systems, and peripheral devices.
- Diagnose and resolve complex hardware and software issues with minimal supervision.
- Support and troubleshoot local and network printers.
Incident Management & Escalations
- Handle escalations received from L1 support teams and ensure timely issue resolution.
- Prioritize and resolve VIP user and high-priority incidents within defined SLA timelines.
- Log, track, and update incidents, service requests,
and changes through the ITSM platform.
Root Cause Analysis (RCA)
- Perform advanced troubleshooting using:
- Windows Event Viewer
- System Logs
- Device Manager
- Performance Monitoring Tools
- Identify root causes and implement corrective actions to prevent recurring incidents.
Collaboration & Infrastructure Support
- Provide hands-and-feet support to Infrastructure, Network, and Server teams when required.
- Collaborate with multiple resolver groups to drive issue closure and ensure effective communication with stakeholders.
Audio-Visual & Meeting Room Support
- Configure, monitor, and troubleshoot video conferencing and audio-visual systems in meeting rooms.
- Ensure seamless support for business meetings and executive presentations.
IT Operations & Compliance
- Support operational IT activities, including:
- Endpoint compliance monitoring (Antivirus, Patching, Encryption)
- Physical IT asset verification and auditing
- I
📌 Desktop Support Engineer 2 (Gurugram)
🏢 Coforge
📍 Gurugram
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