Job Title: - Personal Service Ambassador- Affluent Credit Cards
Location: Malad West
Department: Customer Service for Affluent Credit Cards
We are looking for a highly skilled and experienced Personal Service Ambassador (PSA) to join our prestigious Credit Card Customer Service team. The PSA will be responsible for delivering an exceptional and personalized service experience to our premium credit card holders. This role demands an important level of professionalism, attention to detail, and a commitment to providing unparalleled customer service. The PSA will be the first point of contact for clients, helping with credit card services and inquiries.
KEY RESPONSIBILITIES:
- High-Value Client Relationship Management: Cultivate and maintain deep, trusted relationships with affluent clients, delivering personalized attention and seamless banking experience that strengthens loyalty and engagement.
- Meet and Greet Service: Welcome clients at designated locations, ensuring a warm and professional greeting. Provide explicit and concise information about services, amenities,
and the facilities. Assist clients with their needs ,addressing queries, resolving issues and arranging concierge services.
- Exceptional Client Support - End to end engagement with clients by ensuring efficient processes, conducting in-person meetings and solving queries efficiently to ensure client satisfaction and retention.
- Exclusive Concierge & Lifestyle Management Deliver a personalized concierge experience, facilitating premium travel, lifestyle, and financial privileges that elevate the banks brand and client perception.
- Strategic Collaboration: Engage strategically with verticals like operations Business, Technology, etc. to drive swift resolutions and enhance customer satisfaction.
- Communication and Coordination: Act as a primary point of contact for clients, responding to inquiries and addressing concerns. Collaborate with other internal teams (e.g.,sales, operations, Business) to ens