Quality Manager - Delivery Assurance

*Client-Facing Quality Leadership | Project Audits, RCA/CAPA, Corrective Action, Client Dissatisfaction, and Lessons Learned*

Role positioning

This is not a transaction-checking role. ARDEM is hiring a client-facing quality leader who can strengthen delivery assurance across active client projects, audit project controls, manage RCA/CAPA discipline, and help prevent recurring service failures.

About ARDEM

ARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.

We are strengthening our delivery leadership structure and are hiring a Quality Manager - Delivery Assurance to help ensure our client work is delivered with consistent quality, documentation discipline, proactive risk visibility, and corrective action follow-through.

Position Summary





The Quality Manager - Delivery Assurance will be responsible for auditing project quality controls, managing client dissatisfaction and service failure tracking, leading root cause and corrective action discipline, verifying corrective action effectiveness, and turning quality events into lessons learned that improve ARDEM's operating system.

The ideal candidate has experience in BPO/BPM, managed services, shared services, or service delivery quality environments. This person must be comfortable working directly with delivery leaders, Project Owners, and clients when quality issues or service failures require qualified communication and structured resolution.

Details

Role Title: Quality Manager - Delivery Assurance

Function: Delivery / Quality / Operations

Role Type: Senior individual contributor / functional quality owner

Reporting Line: Reports to Delivery Manager

Experience: 10+ years preferred, ideally with BPO/BPM, shared services, managed operations, or client operations

📌 Quality Manager-Delivery Assurance (Lucknow)
🏢 Ardem Data Services
📍 Lucknow