A Front Office Associate is responsible for providing excellent customer service by greeting visitors, managing the front desk, handling inquiries, and performing administrative tasks to ensure smooth day-to-day operations.

Key Responsibilities

* Welcome and assist visitors, clients, and guests in a professional manner.

* Answer, screen, and direct incoming phone calls.

* Schedule appointments and manage calendars.

* Maintain visitor logs and issue visitor passes when required.

* Handle incoming and outgoing mail, courier services, and emails.

* Respond to customer inquiries and resolve complaints promptly.

* Maintain a clean, organized, and presentable reception area.

* Process payments, invoices, or billing (if applicable).

* Coordinate with other departments to support office operations.

* Maintain office supplies and place orders as needed.

* Perform data entry, filing, and other administrative duties.

Required Qualifications





* High school diploma or equivalent (Associate's or Bachelor's degree preferred).

* Previous experience in customer service, reception, or administrative support is an advantage.

* Proficiency in Microsoft Office (Word, Excel, Outlook).

* Strong verbal and written communication skills.

* Excellent organizational and multitasking abilities.

* Professional appearance and positive attitude.

* Ability to work independently and as part of a team.

* Customer service

* Communication

* Time management

* Multitasking

* Problem-solving

* Telephone etiquette

* Computer proficiency

* Attention to detail

* Interpersonal skills

Working Conditions

* Full-time or part time position.

* Typically works in an office, hotel, hospital, clinic, or corporate environment.

📌 Front Office Associate (Navi Mumbai)
🏢 lemon tree hotels
📍 Navi Mumbai