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Job Title: Customer Success Manager
Company: Verloop.io
Location: Bangalore (Office Based)

About Verloop
Verloop.io is a leading Conversational AI platform that helps enterprises automate and enhance customer support and engagement across channels such as WhatsApp, web, in-app chat, and voice. Trusted by large enterprises across BFSI, e-commerce, logistics, travel, and consumer services, Verloop enables businesses to deliver faster, smarter, and more personalized customer experiences at scale.
At Verloop, we are building a product-first, customer-obsessed organization. We operate with a solid startup mindset high ownership, fast execution, and continuous learning while solving complex, mission-critical problems for enterprise customers. If you enjoy working in an environment where your impact is visible and your decisions shape both customer outcomes and product direction, you ll feel at home here.

About the Role:
As a Customer Success Manager at Verloop, you will own and grow strategic enterprise customer relationships in a fast-moving startup environment.



This role is ideal for someone who thrives in ambiguity, takes end-to-end ownership, and enjoys building processes while simultaneously managing high-expectation enterprise customers. You will be responsible for ensuring customers successfully deploy, scale, and continuously extract business value from Verloop s Conversational AI platform. You will act as a trusted advisor to senior stakeholders while collaborating closely with Product, Engineering, Sales, and Leadership.

What You ll Own
Enterprise Customer Ownership
Own a portfolio of mid-market and enterprise customers end-to-end from onboarding and adoption to renewals and expansion.
Serve as the primary strategic and technical point of contact for senior business and technical stakeholders.
Lead complex, multi-stakeholder conversations that tie Verloop s platform capabilities to measurable business outcomes.
Proactively manage risks, escalations, and h

📌 Customer Success Manager (Bengaluru)
🏢 Verloop
📍 Bengaluru