Service Desk Engineer (Pune)

Service Desk Engineer (Pune)

13 Aug
|
Communications Test Design
|
Pune

13 Aug

Communications Test Design

Pune

Role & responsibilities

1. Good English communication skill

2. Solid customer interaction skills. A+ desktop or equivalent skillset

3. Solid knowledge of windows & MAC operating system environment

4. Good technical skills in solving server related issues

5. Knowledge of DNS, DHCP, TCP/IP, Networking

6. Good knowledge on MacBook support

7. Knowledge of WDS (Windows Deployment Service)

8. Knowledge of Outlook, O365 & exchange

9. Knowledge of group policy creation and modification

10. Coordinates with the on-call support provider and other vendors for call closure

11. Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

12. MCP/Other hardware-related certifications, ITIL Trained

Graduate degree, technical college or equivalent

📌 Service Desk Engineer (Pune)
🏢 Communications Test Design
📍 Pune

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