Key Responsibilities
- Contact current leads received through various sources (phone, email, website, references, etc.).
- Make outbound calls to understand customer requirements and introduce the companys products and services.
- Maintain regular follow-ups with prospects until the sales process is completed.
- Coordinate with the sales team for quotations, technical information, and customer queries.
- Track and update lead status in the CRM or sales records.
- Convert qualified leads into confirmed orders and support deal closure.
- Build and maintain strong customer relationships.
- Prepare daily, weekly, and monthly sales follow-up reports.
- Coordinate with internal departments to ensure smooth order processing and customer satisfaction.
- Meet assigned lead conversion and sales targets.

Required Skills
- Strong communication and interpersonal skills.
- Good negotiation and persuasion abilities.




- Proficiency in MS Excel, MS Office, and CRM software.
- Ability to multitask and manage follow-ups efficiently.
- Positive attitude with a customer-focused approach.

Qualifications
- Graduate in any discipline .
- 13 years of experience in sales coordination, telecalling, inside sales, or customer relationship management.
- Experience in the construction, scaffolding, or aluminium formwork industry will be an added advantage.

Key Performance Indicators (KPIs)
- Number of leads contacted daily.
- Follow-up completion rate.
- Lead-to-order conversion ratio.
- Number of deals closed.
- Customer response and satisfaction levels.
- Timely updating of CRM and sales reports.

📌 Sales Coordinator (Pune)
🏢 Iron Ridge Scaffolding Engineering (i) Private L Imited
📍 Pune