About the company:

HAWK (a Gozoop Group Company) is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyse social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, Sony TV, Amazon MX Player, Club Mahindra, Acko Insurance, Godrej and Harley Davidson to name a few.

Built on solid foundation of values and culture, Gozoop has consistently ranked among the Top 50 India’s Great Mid-Size Workplaces in 2017, 2018 and 2019. Gozoop was also the only Marketing Agency to have featured on The Great Places Work India 2015 in association with The Economic Times & ranked No. 1 in the professional services category.

Job Location: Mumbai

About the role:





We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management

Responsibilities:*(Including, not restricted to)*
- Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
- Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
- Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
- Monitor and respond to social reviews and engagement.
- Maintain listings on search engines, online directories, and ratings/review sites.
- Facilitate online company and physician reviews and endorsements.
- Coordinate internal

📌 BRM Executive (Mumbai)
🏢 Gozoop
📍 Mumbai