SAP Project Manager – Application Management Services (AMS)

Experience

10–15 Years (or as required)

Job Summary

We are seeking an experienced SAP Project Manager to lead and manage SAP Application Management Services (AMS) engagements. The ideal candidate will be responsible for overseeing end-to-end AMS delivery, ensuring SLA compliance, managing customer relationships, leading cross-functional teams, driving continuous service improvements, and ensuring the successful delivery of support and enhancement initiatives across SAP landscapes.

Key Responsibilities
- Lead SAP AMS engagements, ensuring high-quality service delivery and customer satisfaction.
- Manage end-to-end AMS operations, including incident, problem, change, release, and service request management.
- Own SLA/KPI governance and ensure compliance with contractual commitments.
- Serve as the primary point of contact for customer stakeholders and conduct regular governance meetings, including daily, weekly, monthly, and quarterly service reviews.
- Manage a cross-functional SAP AMS team across functional,



technical, BASIS, integration, and support streams.
- Oversee resource planning, capacity management, workload distribution, and team utilization.
- Drive continuous service improvement initiatives through automation, process optimization, and knowledge management.
- Monitor project health, risks, issues, dependencies, and mitigation plans.
- Coordinate change management, release planning, deployment activities, and production support.
- Review and approve effort estimates, enhancement requests, and solution proposals.
- Ensure adherence to ITIL processes, organizational quality standards, and governance frameworks.
- Prepare and present service performance dashboards, SLA reports, RCA reports, and executive status updates.
- Manage escalations effectively and ensure timely resolution of critical production issues.
- Collaborate with customer leadership, SAP functional teams, technical teams, infra

📌 SAP Project Manager (Rangareddy)
🏢 Saysoft Tech Services
📍 Rangareddy