Job Purpose:

To lead and manage the Quality Assurance function of the unit, ensuring compliance with the highest standards of hygiene, food safety, and quality as required by airlines, regulatory bodies, and international standards (ISO, HACCP, FSSAI). The role involves setting QA strategy, leading audits, driving continuous improvement, managing a cross-functional team, and building a strong culture of quality across the organization.

Job Description

: Provide strategic leadership and direction to the Quality Assurance department

. Establish, implement, and monitor quality management systems across the unit

. Lead all airline and external audits, ensuring successful compliance and certification

. Review and analyze microbiological and quality reports; ensure preventive and corrective actions

. Drive continuous improvement initiatives in hygiene, food safety, and process control

. Oversee vendor quality management, including development and audit schedules

. Manage budgets for QA activities, cleaning supplies, pest control, and related functions





. Collaborate with cross-functional teams (Production, Engineering, Purchase, HR) to ensure alignment with QA standards

. Build, mentor, and develop the QA team to ensure a culture of excellence

. Represent the unit in airline review meetings, regulatory inspections, and corporate QA forums

. Ensure complete adherence to ISO, HACCP, FSSAI, HALAL Compliance and airline-specific standards

. Oversee client complaint management process: ensure timely logging, investigation, root cause analysis, corrective/preventive actions, and closure of complaints

. Ensure timely and skilled communication of investigation findings and resolution to airline clients

Major Areas of Responsibility

 QA Strategy

 End-to-End Client Complaint Handling

 Compliance with Hygiene, Food Safety, and Quality standards across operations

 Vendor Quality Management

 Implementation of Corrective and Preventive actions

📌 Quality Assurance Manager (New Delhi)
🏢 TajSATS
📍 New Delhi