NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
The objective of RCA Analyst is to Identify and arrange resolution of Chronic Units which are causing multiple Fields Dispatch and adversely impacting ATM availability .
Duties and Responsibilities
• Act as single point of contact for IM Teams for all H/W RCA analysis
• Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
• Provide accurate and creative solutions to user problems of moderate nature to maximize user productivity.
• Escalate both internally and externally, when required, according to defined Escalation paths.
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches.
• Research, resolve, and respond to questions received via telephone calls, letters,
and call-backs in a timely manner, in accordance with current standards.
• Acquire and maintain current knowledge of relevant product offerings and support policies.
• Participate in team projects that enhance the quality or efficiency of help desk service.
• Drive CI Initiatives for process and performance improvement.
Knowledge and Skill Requirements
• The ideal candidate will have a Technical Diploma / 3 yr. Degree or the equivalent.
• Work experience of about one year of prior related work experience is preferable.
• The candidate will have an aptitude for Problem Solving and positive communication skills (written & spoken).
• Candidate should have good understanding of MS Excel & Data Processing
• A basic knowledge of call management and network/ATM monitoring applications is also desired.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
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📌 Sr RCA Analyst-2 (Mumbai)
🏢 NCR Atleos
📍 Mumbai
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