Responsibilities:

1. Team Leadership:
- Lead and supervise a team of Virtual Relationship Managers for Home Loans.
- Provide guidance, mentorship, and coaching to team members to ensure optimal performance.
- Foster a cooperative and positive team culture, promoting continuous improvement.

2. Loan Processing Oversight:
- Oversee the home loan application process, ensuring team adherence to established procedures and timelines.
- Conduct regular reviews of loan files to guarantee accuracy and compliance with regulatory requirements.
- Assist team members in complex loan scenarios, providing expertise and guidance.

3. Customer Relationship Management:
- Monitor and evaluate customer interactions to ensure a high standard of service.
- Address escalated customer concerns, demonstrating effective problem-solving skills.
- Collaborate with team members to enhance customer satisfaction and loyalty.

4. Post Loan Disbursement Management:
- Supervise post-disbursement activities, including welcome calling and closure procedures.




- Ensure team members provide accurate and timely responses to customer inquiries related to loan servicing.
- Implement strategies to improve efficiency in post-loan services.

5. Service Requests Handling:
- Manage and resolve escalated service requests, collaborating with internal departments for efficient solutions.
- Implement and enforce service standards to enhance customer experience.
- Analyze trends in service requests and provide recommendations for process improvements.

6. Reporting and Analysis:
- Generate and analyze reports on team performance, providing insights and recommendations for improvement.
- Develop and maintain key performance indicators (KPIs) to measure team and individual success.

Skill set:
- Mortgage Background Mandatory
- Banking employment history required
- Should have had handled a team (preferably VRMs - Virtual RMs)
- Good in communication skills
- History of customer relationship management
- Post Loan di

📌 Team Member-VRM-HL Professional (Thane)
🏢 Hiring Street
📍 Thane