Job Description – Account Management Executive / Client Relationship Executive
Company: Xipper
Job Type: Full-time
Work Mode: Remote
Salary: ₹15,000–₹20,000 (Freshers) | ₹20,000–₹35,000 (Experienced) + Performance Incentives
Working Days: 6 Days a Week
About Xipper
Xipper is a fast-growing TravelTech & HospitalityTech startup that helps hotels, resorts, hostels, and homestays streamline their operations through digital solutions. We are looking for candidates who are eager to learn, grow, and build a long-term career with us.
Key Responsibilities
- Manage the day-to-day operations of assigned hotel and property accounts.
- Act as the primary point of contact for hotel partners and build solid client relationships.
- Handle client calls, hotel inquiries, and customer support requests.
- Respond promptly to hotel leads and convert inquiries into confirmed reservations.
- Drive reservations by coordinating with hotel partners and ensuring timely follow-ups.
- Resolve guest complaints professionally and ensure a seamless customer experience.
- Negotiate room rates,
offers, and booking requests to maximize occupancy and revenue.
- Plan, execute, and monitor marketing campaigns and promotional activities to increase hotel visibility and bookings.
- Coordinate regularly with hotel owners, management, and staff to ensure smooth day-to-day operations.
- Take ownership of assigned hotel accounts and contribute to their revenue growth, occupancy, and overall business performance.
- Maintain accurate client records, account updates, and MIS reports.
- Coordinate with the Sales, Product, Operations, and Customer Support teams to ensure seamless service delivery and timely issue resolution.
- Conduct regular follow-ups with clients to improve customer satisfaction, retention, and long-term business growth.
Key Areas of Responsibility
- Customer Support
- Guest Complaint Resolution
- Lead Management
- Reservation Management
- Price Negotiation
- Marketing Campaigns
- Revenue
📌 Account Management Executive (India)
🏢 Xipper
📍 India